Need help? Check out the answers to these frequently asked questions. Don't see what you're looking for? Give us a call or hit the "Request Service" button up top so we can help you right away!
What are the ways I can obtain office equipment from Innovative Office Systems?
Purchases can be made by paying cash, or you can rent or lease (FMV lease or $1 Out Lease).
What is the difference between a FMV Lease and a $1 Out Lease?
An FMV lease is an operating lease to use equipment, while a $1 Buyout lease is a capital lease to OWN equipment, which essentially acts as a loan. With an FMV lease, you are not paying for the full cost of the equipment.
Why are maintenance agreements necessary and what is covered?
We strongly recommend that all equipment is covered by a maintenance agreement. This agreement covers service, parts, labor & toner for your machine and is based upon the number of prints/copies you make. Without an agreement, you will pay full price for service calls, parts and toner, which can be costly to the customer. However, if you take a baseball bat to the equipment in a fit of rage, you might not be covered...
What are Managed Print Services?
Managed Print Services help you gain control of expenses and your printing environment electronically. In a nutshell, through various software solutions, we can help you see and accurately account for every print that's being made on your machines. Armed with that knowledge, you can make better product decisions for the future.
Additionally, MPS allows you greater access to data protection solutions and the ability to backup and restore lost data.
Are your service technicians local?
YES! Everything IOS does is local! Our sales team, managers and service techs all live right here in the SBC, so we have a vested interest in doing the job right for you every time.
I'm afraid I may be spending too much on my current office equipment. What should I do?
Call us immediately! One of our account executives can visit your office and do a needs assessment of your current situation and help you project your future needs, too. We are more than happy to help you figure out what equipment would work best for your needs. Since IOS has multiple product lines to choose from, we can compare various manufacturers and equipment solutions to find exactly what you need. We always want to be sure you are being efficient, while getting the most bang for your buck.